FAQs

PRODUCTS

What is the difference between gloss paper and vinyl placemats?
The major difference between gloss paper and vinyl placemats are that the vinyl placemats hold up better with wear. They can be washed and reused many times without problems. Additionally, the vinyl placemats are double sided!

What shapes do Sarita Mishaan placemats come in?
At the moment, our placemats come only in a rectangular shape.

Where are Sarita Mishaan products made?
All products are produced in the USA.

 

SHIPPING & RETURNS

When will my order ship?  
The orders will ship within 2-3 business days after you receive the order confirmation.  

What is your return policy?
We accept returns within 30 days of when the order was placed.

How long will it take for my order to arrive?  
At checkout, you can select your desired shipping method. Depending on your selection, your order can take from 1-7 business days to be delivered within the USA.

How can I track my order?  
Once your order is shipped, you will receive an email with tracking information. It can take up to 48 hours for your first scan to appear.  

Where do you ship from?
Orders are shipped from Miami, FL.

Do you ship internationally?
Absolutely! We want you to get your Sarita Mishaan products wherever you are. Please note we’re not responsible for the payment of any duties, taxes, or other fees placed on international shipments. At the moment, we don’t allow returns or exchanges for international orders.  

My tracking says delivered, but I don't have my package?
We’re so sorry! In the rare case that your tracking number shows that your package has been delivered, but you haven’t received it, please contact the shipping company. Once a package’s status is updated to “Delivered,” there’s nothing we can do on our end, if we could, we would. Sarita Mishaan is not liable for unforeseen issues caused by the shipping companies or theft at your destination, but we’ll always do whatever we can to help in the event of a lost or stolen package.  

 

PAYMENTS

What payment methods are accepted?
We accept all major credit cards and debit cards. All prices on our site are in USD.